Frequently Asked Questions
Q: Can you guarantee that your bags are of the best quality on the market?
A: Yes, we specialize in top-quality replicas. All the bags, shoes, and accessories you see in our pictures are actual shots from our factory. If the item you receive doesn't match the website photos, we promise to compensate you ten times the value of the item. We are committed to perfection, ensuring our materials and hardware closely resemble the originals.
Q: How can I trust you?
A: Trust isn't easy to earn, but I can tell you that 90% of our customers are repeat buyers, and repeat customers are our greatest asset. Additionally, we support PayPal payments, ensuring you're satisfied before we receive payment. This reflects our commitment to consumer protection.
Q: Do you have other styles available?
A: Only about one-tenth of our total product inventory is displayed on the website. We update our products every Friday. If you don't find the style you like on the website, you can contact us. We are based in Guangzhou, China, known as the "paradise of replicas." If you find a product picture you love on brand official website or social media, we can provide related items. Apart from the products displayed on the website, we also have luxury clothing for men and women, men's leather shoes, sneakers, men's bags, belts, and more. Due to time constraints, we can't list everything on the website. Please feel free to message us, and you'll be surprised by the variety of our products.
Q: When will my order arrive?
A: We have strict quality control procedures to ensure bags are in good condition. Shipping times via FedEx (USA) and DHL, as well as other secure methods (EU), typically take about 2 weeks. Our market processing time for orders is approximately 1-4 days, and shipping takes about 7-12 days. So, from placing your order to receiving it, it'll take approximately 8-16 days. We'll do our best to ensure you receive your desired items as soon as possible. You can track your order status on our website, and we'll also notify you via email.
Q: Can I return the product after receiving it?
A: Yes, you can. Our quality control team carefully inspects each bag before shipping. If there are any quality issues, please contact us via WhatsApp or email, or directly apply for a return on the website. We'll respond promptly to ensure a satisfactory resolution. We'll provide a satisfactory reply within 48 hours for returns. Refunds will be returned to your PayPal account through the original method of payment, usually within 72 hours. Given the high value of the goods, our shipping arrangements prioritize safety. We purchase insurance for each package. Please understand the efforts we make for safe and fast delivery. If there's any inconvenience, please forgive us. Shipping times are influenced by various factors such as the destination country, customs, and weather. This is our goal for continuous improvement.
Q: How can I track the shipping status?
A: You can log in to our website to check your order status, where you'll find a tracking number. You can use www.17track.net to track your package.
Q: Can you ship to my country?
A: Yes, we can ship to your country. We can ship single samples or large orders to over 100 countries worldwide.
Q: Which courier companies do you work with?
A: We collaborate with reputable express logistics/courier providers to deliver goods worldwide via air freight, including FedEx, UPS, DHL, EMS, and others.
Q: Where do you ship products from?
A: We ship from China.
Quality Control
Q: How do you control product quality?
A: We have accumulated many sources of high-quality factories. We only cooperate with suppliers that offer long-term stable supply and stable quality. Products undergo testing before being listed on the website. Only products with consistent quality are listed. Additionally, we manually inspect the appearance and quality of products before shipping to ensure you receive high-quality goods.
Customer Service
Q: Can I contact customer service if I encounter any problems?
A: Yes, feel free to contact us with any questions, such as inquiries about products not found on the website, becoming a distributor, or issues related to returns and exchanges. You can reach us through the following channels:
- WhatsApp: +86 18019113229
- iMessage: +86 18019113229
- WeChat ID: XYZhouMMeng
- Email: [email protected] / [email protected]
Q: When is customer service available?
A: Our customer service team is available 7 days a week, 16 hours a day (from 7:00 AM to 11:00 PM Beijing time). Due to time differences, we ask for your understanding. We strive to respond promptly upon seeing your message.
Wholesale/Agency
Q: How can I apply for agency distribution?
A: You can contact us through the five contact methods displayed above and provide basic information about yourself, your location, your contact information, the product categories you want to distribute, etc. For distributorship, we offer price discounts and provide dropshipping services, so you don't have to worry about inventory pressure or risks. If you're interested in becoming a distributor, we offer a streamlined process. Over the past few years, we've collaborated with over 200 distributors who have achieved remarkable results through our joint efforts. Welcome to join us.